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  • Returning Products - Our Return Policy

Return Policy - How Do I Return An Item?

If your ordered products have not been used and the packaging is intact and has not been damaged, we will allow refunds for up to 30 days. The 30 day time-frame spans from the date you received your order to the date it arrives back to us. The refund will be for the purchase price of the product and will not include the initial shipping cost paid.

 

Return shipping costs are the sole responsibility of the customer. College Ave does not cover return shipping costs. We will not provide call tags or shipping labels. Orders returned by the "return to sender" method will be deducted the return ship cost College Ave incurs. "Return to sender" shipping is not recommended, as there is a higher likelihood of your package being delayed, damaged, or lost during shipment. It is important to return to the address below to avoid the '"return to sender" ship charge deduction. Although College Ave does not cover return shipping costs, we do not charge a re-stocking fee on returns. This means if you get the returned goods back to us and follow our conditions, there are no additional fees.

 

All returned products must be in their original, salable, unwashed, completely clean condition in order to receive a refund. All parts and pieces of a product must be included. We recommend buying insurance in case the shipper damages the return while in  transit. Items must be free of dirt, dust, hair, or any such materials. If a returned order comes back in violation of the stated requirements, it will not be subject to a refund. Please ship your return with your packing slip or order invoice to the address below (we need your order number to be able to identify your order). Please do not write your order number and do not place any packing slip stickers on the product or product package itself as this is not considered a salable condition. Please contact our customer service at info@college-ave.com if you require a new packing slip or order invoice to be emailed to you. We strongly suggest shipping your return via a shipping method in which you can track your shipment. By tracking you can be sure we have received your returned order. Please read this information carefully, as exceptions to the policy are not permitted.

 

College Ave

575 Kennedy Road

Dock #11 - Returns Dept.

Buffalo, NY 14227

 

If you have any questions regarding your return, College Ave handles this exclusively through email (info@college-ave.com). By corresponding through email, you, the customer, has proof and detailed information about your return that you can reference at any point in time. This provides not only peace of mind, but it also provides a speedy refund, which keeps everyone happy!